FAQs
Frequently Asked Questions
Q. What should we do to get ready for our bounce house rental?
A: Please make sure you have adequate space before delivery; it is the customer’s responsibility to measure their setup area to make sure the inflatable will fit.
Please ensure that lawns are mowed, animal feces are removed, set up location is clear, and vehicles and/or obstacles are out of the way before the driver is scheduled to arrive.
Q. Are your products cleaned?
A: All products are cleaned and disinfected after every use.
Q. Are you insured?
A: Yes. We have full general liability insurance.
Q. Does the price include delivery and setup?
A: Yes, the price includes delivery and setup. There may be an additional fees depending on delivery location.
Q. Is the delivery and setup included in the 8-hour rental period?
A: No. We will arrive 1-2 hours before your requested rental time to ensure that you get the entire rental time to play.
Q. Do you require a deposit? When is the payment due?
A: Yes. There is a 30% non-refundable hold deposit (unless due to inclement weather) required that will be applied to your final balance. The deposit is due upon receiving and accepting your rental agreement. Final payment is due the day before delivery by noon.
Q. What type of surface can the bounce house be set up on?
A: We can set up on grass (preferred), concrete, or hardwood floors.
Q. What payment methods do you accept?
A: Our preferred methods of payment are Cash, Zelle, or Cash App payments.
Q. What is your cancellation and rain policy?
A: Cancellations for a refund, minus the hold deposit, must be done 24 hours prior to your reservation date. Any cancellations within 24 hours of the reservation date will be charged the entire rental amount unless due to inclement weather.
Q. Is there a cleaning fee?
A: Yes and No. There is a refundable cleaning fee for the Cotton Candy Machine, Popcorn Machine, and/or 55-Gallon Grill. If the equipment has not been cleaned at pickup, customer will forfeit the cleaning fee.